|
The success of your agency depends on you!
If you want your agency to "get it" -- to understand what it is you're
looking for, it's worth taking the time to start off with a pitch of your
own. Says Thomas Ellsworth, chief strategy officer of GoTV Networks, don't
expect your agency to be a mind reader.
Do you remember the scene in the movie "Jerry Maguire" when sports agent
Jerry Maguire (Tom Cruise) stands in the locker room pleading with pro
football player Rod Tidwell (Cuba Gooding Jr.)? In order for Jerry to help
Rod get a new contract, Jerry needs Rod to cooperate -- and help himself in
the process.
There's a lesson there for professional marketers and their agency
partners. That's your agency desperately pleading "Help me help you!"
Step back and be brutally honest for a moment. Do you really help your
agency (especially new ones) succeed? Or do you expect them to be mind
readers? Be careful with your answer.
If you or your team waits until the creative comes in to provide
feedback in the form of detailed information about your product,
competitors, and distribution partners, then you are expecting the
agency to be a mind reader. Hammering the account rep and spewing red ink
all over the creative is not how to convey the nuances about the
project and get a quality result.
Let me take creative license and edit a very appropriate saying I once
heard: "The amount of time spent characterizing a marketing project is
inversely related to the amount of time you will spend on the creative
revisions."
I learned this lesson early in my career and have worked to help my team
avoid making this mistake. I'd rather get three dynamite creative
approaches for a given project rather than running out of time and having
to "live with" only one. When it goes that way, the client and the agency
are usually tired, frustrated, and only moderately happy with the
results.
That said, here's my approach to award projects to new marketing agencies
or select agencies for a more intricate, ongoing AOR (retainer-based)
relationship:
Click
here for complete article.
|